Extreme Compute is India’s first cloud with performance engineering. With decades of experience in architecture super-efficient IT environments from startups to enterprises, this cloud infrastructure is designed to deliver Enterprise-ready cloud architecture with banking grade security, hi-speed storage, Multi-cloud, DR and APM.

Being a technology partner of  extreme compute, Nexivo Consulting recommended them Zoho platform after knowing their suffering with regards to business process and operations. Moreover, being the Zoho Authorized Partner Nexivo Consulting did the complete analysis of their challenges and understood their requirements and provided the solutions. 

Zoho Desk: We have enabled the zoho desk by configuring their support email address where all the tickets raised by the customer will be added automatically in zoho desk. We have modified the tickets module layout by adding the required fields. We have created the assignments rules where based on the ticket type the ticket will be assigned to the respective teams for resolving the ticket. Created the various email templates which will be triggered automatically. We have also enabled the customer portal, if customers raise a ticket the portal link would be sent to the customer to view the status of the ticket. We have added the agents and their respective roles.

Zoho Projects: We have given them the training regarding the usage of the zoho projects. We explained them regarding the task management feature, project management feature, creation of the milestones and maintaining the log hours for each task. Explained them regarding the creation of the reports and dashboard for individual projects. 

Zoho Desk: With the help of the zoho desk ticketing management has become effortless for the support team. With the help of the assignment rules the ticket association with the respective team for resolving the ticket has become hassle free. By enabling the customer portal, every customer can view their status of the ticket and also can add the new ticket.

Zoho Projects: All the task management, project management have become easy. Creation of the milestones and log hours for each and every task made the time tracking effective. Viewing of the task progress has become effortless with the help of the reports and dashboards present in zoho projects.