Human Resource

Challenges

Human Resource- Hiring, managing and maintaining workforce

Through continual focus on improving business processes and delivering maximum ROI to their customer Nexivo was rapidly growing and so its team. It became quite difficult for them to manage and maintain the workforce. Along with that they also wanted a smart, quick and quality hiring process.

Solution

Before switching to Zoho People, Nexivo's paper-based and computer systems were inefficient, prone to human error and time-consuming for both management and employees. Now after implementing Zoho people has helped them to gain incredible efficiency, transparency, and accuracy with many of HR tasks. Apart from that it helps in a smart and efficient hiring process, customizing the career page and converts hires to the employees.

IT & Help desk

Challenges

As Nexivo since grown to hundreds of conversations it became difficult for them to organize the process in order to be efficient and scale with the demand. They were looking for an excellent technical support that can reach and serve their customers and conversions promptly. And this was where Zoho Desk came in.

Solutions

They love to have a self-service portal for their customers where they can look up FAQs and find answers to common questions instantly. When the customers need personalized attention, they can reach out to Nexivo for help and clarifications. It adds to the organization's efficiency that these requests can be automatically assigned to a particular person, so everyone has their work clearly cut out for them. The response team can also see crucial context like past conversations relating to similar questions.

Email & Collaboration

Challenges

With the growing team the work drive also has grown up. Communication is the key to collaborate and empower the workforce which was lacking in the Nexivo.

Solution

Email and collaboration products of Zoho made it easy and efficient. Workforce and easily communicate, transfer and share files and documents with the help of Zoho Mail, Zoho Cliq, Zoho Work Drive, Zoho Docs. It has become more easy for them to create presentations and sheets in the go.

Finance

Challenges

It is always hectic and time-consuming to maintain the finance and accounting of an organization. Keeping the records of expenses and creating invoices for the clients has become another big task.

Solution

Zoho's perfect sets of finance app has made all the things like creating payrolls, invoices, recording expenses and all the big accounting and finance task made easy and less time consuming for the Nexivo.

Sales & Marketing

Challenges

It is a crucial task to create a brand value in a digital platform where you face a high level of competition. At some point Nexivo had also led to miss out the quality leads, Fails in promoting their email and social campaigns. They were looking for the platform where they cannot miss out any lead and close the deals in a less time.

Solution

They again put their trust on Zoho and strengthen their sales team with well equipped sales and marketing tools of Zoho. Which led them not to miss any leads and convert them within a concise period. They can easily keep tracking on the website visitors and provide the support with the help of Zoho SalesIQ.

After having an amazing experience with all the Zoho tools Nexivo has converted itself into Zoho Authorized Partner and provide services of ZOHO to recharge their customers’ sales automation.